Support

 

I am considering buying from Modesquad,

but would like to know why I should?

 

Progress notifications and message board: During the building of a computer we always keep you fully aware of the progress. Each order for a Custom Built PC has its own Control Panel, where it is possible to view the building progress and any changes to the ETA's updated by your own dedicated Engineer. Additionally, the Control Panel has a built in discussion board feature that has been especially designed with the customer in mind. At any point during the PC Build, it is possible to exchange messages with email confirmations/notifications between yourself and us and vice-versa.  If during the building process we decide to suggest making a change, then you will not be left in the dark about it. We will always make sure to keep you fully informed as to the progress of your system and any changes that may occur.

 

Speedy email replies: We encourage our customers to contact us for any particular reason they see fit. If we are contacted by email then we aim to reply to you within 1 business hour of receiving the message. Sometimes you can even expect an answer out of business hours as well as some weekends!

 

Build quality: When building any machine we take great care and pride in our build quality and will never compromise it for anything. We will never send a computer to any customer, if it is not 100% satisfactory for us and our standards are high. Each machine goes through a series of building procedures that minimises mistakes that are made in regards to any aspect of it. Of course we are proud to be recognised as the producers of the best looking/custom modified/watercooled commercially available systems! We regard PC Building as a craft and whenever we build a system we do it with passion. The majority of companies do it for the money, we do it for the love of what we do which is a large part of why you should expect an outstanding quality from us!

 

Testing: When building a computer we always perform rigorous tests for extended periods of time (never less than 24 hours). If any components show any signs of trouble then we will not hesitate to replace them or even upgrade in some cases. The reason why we stress test each machine for 24 hours is outlined in the below graph: If a component is to fail, it is more likelly to fail in the begining of its designated life-cycle or towards the end of it. The factory pretesting minimises the chances of getting a faulty product on arrival by a great deal. Here at modesquad, by undertaking our in-house stress-testing for each machine, we minimise those chances of faulty products even more.